Customers

Shipping & Returns

Sales Tax

  • 7.0% for orders shipped to Ohio
  • 8.0% for orders shipped to Illinois
     

Shipping Charges

Orders received by noon (EST) will be processed and shipped the same day. Orders received after noon will be processed and shipped the following day. Orders will be shipped via UPS ground shipping.

  • DOMESTIC ORDERS (within the continental United States):  Flat-rate shipping is $6.50 for the first item and $1.00 for each additional item.  
     
  • INTERNATIONAL ORDERS (including Canada and Mexico):  Shipping is calculated based destination, shipment date, and weight. Orders will ship UPS ground unless otherwise requested. For online orders, the shipping calculator will appear at checkout. For large orders, call 877.751.5052 or e-mail hanser@ware-pak.com for a shipping quote.
     

International Distributors

Click here for a list of HANSER distributors throughout the world.
 

Return Policy

Every Hanser book is unconditionally guaranteed. If you are not completely satisfied, return the item in good condition, and we'll replace it or refund your money. 

For Book Sellers, our return policy is one year of our invoice date. Cash refund for all prepaid orders returned within 90 days. Credit will be issued for future purchase thereafter.  

  • Return permission must be requested so that we may issue detailed shipping instructions. Please call 877.751.5052 or 708.587.4124.  
     
  • Returns must be accompanied by your packing slip listing quantity, title, author, original invoice number, and invoice date.
     
  • Copies received damaged or in error must be returned within 30 days from the date of invoice. Please notify Hanser Publications upon receipt of damaged item and a call tag will be issued for pick up. A replacement copy will be sent immediately.
     
  • Returns also must be in resalable condition. Books damaged in transit are not the responsibility of the publisher. Please make claim to your carrier.
     
  • We will NOT issue credit for books that are damaged because of price stickers, marks left from price stickers, customer’s name stamp, smudges, stains, ink markings, bent edges/corners, or torn/creased pages. These damaged books will be returned to your store.
     

Ship Books via Pre-paid UPS

Hanser Fulfillment Center
c/o Ware-Pak LLC
2427 Bond Street
University Park, IL 60484
Phone:  877.751.5052 or 708.587.4124
Fax:  708.534.7803
Email:  hanser@ware-pak.com

 

Contact Info:

Email

info@hanserpublications.com

Phone

877.751.5052 (to place an order)
800.950.8977(other inquiries)

Fax

708.534.7806

Fulfillment Center

Ware-Pak LLC
2427 Bond Street
University Heights, IL 60484