Hanser Publications began US and Canadian distribution through Ingram Publisher Services (IPS) on January 2, 2018. IPS is a full-service distributor for many major publishers and offers easy ordering options, fast delivery, and excellent service—all at publisher-direct discount prices. The information below will help you to smoothly make the transition.
ACCOUNT SETUP
You may already conduct business with IPS or its sister company, Ingram Book Company. If so, you should already have an account established, and no further action is required for account set-up.
If not, an account with IPS should be requested. Please visit http://www.ingramcontent.com/ and click on “Retailers” then “Get Started” to begin the application process. Please ensure that when you reach the Retail Store questions, you answer “Yes” to “Are you interested in direct pricing from exclusive Ingram-distributed publishers?” After completion of the online questionnaire, you will be emailed a welcome packet with a few forms to complete the process. Feel free to contact the IPS Customer Service Department at the number below if you need assistance.
PLACING AN ORDER
There are many simple options for placing orders with IPS. Active customers may already be accustomed to ordering via EDI, ipage, fax, or phone. Ipage is Ingram’s business-to-business website. To sign up for ipage, you may visit http://ipage.ingramcontent.com and click on the registration tab to begin the subscription process. When using ipage, you can place orders for Hanser Publications products by signing on to ipage, clicking on the IPS tab at the top, and using the IPS cart. You must place all Hanser Publications items in the IPS cart for publisher-direct pricing. If you will be placing your orders electronically, you will need to use the IPS SAN Number 6318630 to ensure you get your full Hanser Publications direct discount. Orders must be placed through IPS to receive publisher-direct discounts.
Hanser Publications purchase orders will be eligible to be placed direct through IPS as of Tuesday, January 2, 2018. Purchase orders sent to our previous warehouse (Ware-Pak) after December 15, 2017, need to be resubmitted to IPS.
INVOICING
Purchases made through IPS will generate an IPS invoice. Account statements may come from Ingram Book Company if you purchase from several Ingram companies.
IPS CONTACT INFORMATION
Hanser Publications has a dedicated phone line at IPS for questions, order placement, order tracking and additional inquiries.
Hanser Publications
Phone: 888-558-2632
Email: ips@ingramcontent.com
Returns
Hanser Publications titles will be fully returnable for 180 days after out-of-print notification. Hanser Publications returns may be combined with Ingram Book Company/Spring Arbor returns and should be shipped to:
United States
Ingram Book Company or Ingram Publisher Services
1210 Ingram Drive
Chambersburg, PA 17202
Canada
Ingram Publisher Services
C/O Purolator USA Logistics Center
1151 Martin Grove Road
Rexdale, ON M9W 4W7
Canada