Information Collection and Use
When you place an order through Hanser Publications' website, you provide certain personally identifiable information, such as your name, e-mail address, shipping/billing address, phone number, and credit card data. We use the information you provide to fill and ship any orders that you place. If you pay with a credit card, we send only what is required to a third-party financial institution to verify your card and process the transaction. We may use your sales and account information to send you notice of products that you might be interested in or to offer specials from time to time. If you do not wish to receive that type of information, you may indicate this in your account-management page. We review the site traffic information to learn which area of the site is helpful for our customers and which are not. This helps us make improvements to the site.
We take precautions to protect your personal information. Our site uses Secure Sockets Layer (SSL) technology to encrypt any passwords and credit card information that you enter. SSL secures your data while it travels from your computer to ours. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. We partner with Ware-Pak LLC to fulfill orders. This company does not retain, share, store, or use personally identifiable information for any secondary purposes beyond filling your order. Only employees who need the information to perform a specific job (e.g., billing, customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. Hanser Publications will not sell, rent, or loan our contact lists to any third party, except to comply with any applicable laws or to protect our and our customers’ rights or property.
We use “cookies” on our website. A cookie is a piece of data stored on your computer to help make shopping online easier and to help personalize your visit to our website. The cookie itself does not contain personal information, although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
If you wish to subscribe to our e-mail updates (e.g., product news, special offers, newsletters, surveys), we ask for contact information such as name and e-mail address. Out of respect for our users privacy, we provide a way to opt-out of these communications via the unsubscribe mechanism at the bottom of each e-mail. All e-mails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.