Privacy Policy of Carl Hanser Verlag GmbH & Co. KG
1 General Information
This privacy policy informs you about the nature, scope and purpose of the processing of personal data (hereinafter briefly "data") within our online offering and the associated websites, functions and content as well as external online presences, such as our social media profiles (hereinafter collectively referred to as "online offering"). With regard to the terminology used, such as "personal data" or its "processing", we refer to the definitions in Art. 4 of the European General Data Protection Regulation (GDPR).
---1.1 Responsible Body
The responsible body is Carl Hanser Verlag GmbH & Co. KG, Vilshofener Str. 10, D-81679 Munich, Tel.: +49 (0)89 99830-0, Fax: +49 (0)89 984809, E-Mail: info@hanser.de, Registration Court Munich HRA 49621, hereinafter referred to as "we" or "us".
---1.2 Categories of Personal Data Processed
Personal data is all information relating to an identified or identifiable natural person. In our online offering, we process the following data:
- Master data such as name, address.
- Communication data such as telephone, fax, e-mail.
- Order and contract data such as book orders, magazine subscriptions, booking of participation in events.
- Billing data such as bank details, means of payment.
- Purchase history such as products and services you have purchased from us in the past.
- Usage data such as visited websites, interest in content, access times.
- Metadata such as device information, IP addresses.
No special categories of data (Art. 9 Para. 1 GDPR) are processed.
---1.3 Categories of Data Subjects Affected by the Processing
In our online offering, we process data from the following groups of people:
- Customers and prospective customers.
- Visitors and users of the online offering.
In the following, we collectively refer to the data subjects as "users".
---1.4 Purpose of Processing
We process your personal data for the following purposes based on the relevant legal bases mentioned below:
- Provision of the online offering, its content and functions.
- Provision of contractual services (if necessary, in connection with registration), service and customer care.
- Answering contact inquiries and communicating with users.
- Marketing, advertising and market research.
- Security measures.
1.5 Relevant Legal Bases
In accordance with Art. 13 GDPR, we inform you about the legal bases of our data processing. Unless the legal basis is explicitly named in the privacy policy, the following applies: The legal basis for obtaining consent is Art. 6 Para. 1 lit. a and Art. 7 GDPR, the legal basis for processing for the performance of our services and the implementation of contractual measures as well as answering inquiries is Art. 6 Para. 1 lit. b GDPR, the legal basis for processing for the fulfillment of our legal obligations is Art. 6 Para. 1 lit. c GDPR and the legal basis for processing for the protection of our legitimate interests is Art. 6 Para. 1 lit. f GDPR.
---2 Security Measures
In accordance with Art. 32 GDPR, and taking into account the state of the art, the implementation costs and the nature, scope, circumstances and purposes of the processing, as well as the different likelihood and severity of the risk for the rights and freedoms of natural persons, we take appropriate technical and organizational measures to ensure a level of protection appropriate to the risk. The measures include, in particular, ensuring the confidentiality, integrity and availability of data by controlling physical access to the data, as well as access, input, disclosure, ensuring availability and its separation. Furthermore, we have established procedures that ensure the exercise of data subject rights, deletion of data and reaction to threats to the data. Security measures also include the encrypted transmission of data between your browser and our server.
---3 Disclosure of Data to Third Parties and Contract Processing
If, in the course of our processing, we disclose data to other persons and companies (processors or third parties), transmit it to them or otherwise grant them access to the data, this is only done on the basis of a legal permission (e.g. if a transmission of the data to third parties, such as delivery service providers, is required for contract fulfillment in accordance with Art. 6 Para. 1 lit. b GDPR), you have consented, a legal obligation provides for this or on the basis of our legitimate interests (e.g. when using web analysis and range measurement).
---4 Transfers to Third Countries
If we process data in a third country (i.e. outside the European Union (EU) or the European Economic Area (EEA)) or this happens in the context of using third-party services or disclosing or transferring data to third parties, this only takes place if it is necessary for the fulfillment of our (pre-)contractual obligations, on the basis of your consent, due to a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permissions, we process or have the data processed in a third country only if the special requirements of Art. 44 ff. GDPR are met. This means that the processing takes place, for example, on the basis of special guarantees such as the officially recognized determination of a data protection level corresponding to the EU (e.g. for the USA through the "Privacy Shield") or compliance with officially recognized special contractual obligations (so-called "standard contractual clauses").
---5 Data Subject Rights
As a data subject, you have a right to information about stored data (Art. 15 GDPR) and, under certain conditions, to rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction of processing (Art. 18 GDPR), objection to processing (Art. 21 GDPR) and to data portability (Art. 20 GDPR).
To exercise your rights, please use the contact information in this privacy policy and ensure that we can uniquely identify you.
---5.1 Right of Withdrawal
If you have given us consent to the processing of your data, you can revoke this at any time with effect for the future, the legality of the processing of your data until the revocation remains unaffected.
---5.2 Right to Object
You can object to the future processing of your data at any time in accordance with Art. 21 GDPR. The objection can be made in particular against processing for direct marketing purposes. This also applies to profiling insofar as it is connected with such direct advertising. Furthermore, there is a right to object for personal reasons against processing based on Art. 6 Para. 1 lit. f GDPR (legitimate interests). We will then stop processing your data, unless we can demonstrate compelling legitimate grounds for the continued processing that outweigh your interests, or the processing serves the assertion, exercise or defense of legal claims.
---5.3 Cookies and Right to Object to Direct Advertising
We use temporary and permanent cookies, i.e. small files that are stored on the users' devices (explanation of the term and function, see the last section of this privacy policy). Some of the cookies are used for security or are necessary for the operation of our online offering (e.g. for the display of the website) or to save the user's decision when confirming the cookie banner. In addition, we or our technology partners use cookies for reach measurement and marketing purposes, about which users are informed in the course of the privacy policy.
A general objection to the use of cookies used for online marketing purposes can be declared for a large number of services, especially in the case of tracking, via the US website http://www.aboutads.info/choices/ or the EU website http://www.youronlinechoices.com/de/praferenzmanagement/. Furthermore, the storage of cookies can be achieved by deactivating them in the browser settings. Please note that in this case not all functions of this online offering may be usable.
---5.4 Right to Lodge a Complaint
You have the right, pursuant to Art. 77 GDPR, to lodge a complaint with a data protection supervisory authority. You can contact the data protection authority responsible for your place of residence or the supervisory authority responsible for us. This is:
Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 27
D-91522 Ansbach
poststelle@lda.bayern.de
5.5 Deletion of Data
The data processed by us will be deleted or their processing restricted in accordance with Art. 17 and 18 GDPR. Unless expressly stated in this privacy policy, the data stored by us will be deleted as soon as they are no longer required for their intended purpose and no legal retention obligations prevent the deletion. If the data is not deleted because it is required for other and legally permissible purposes, its processing will be restricted. This means that the data is blocked and not processed for other purposes. This applies, for example, to data that must be kept for commercial or tax reasons.
According to legal requirements, storage takes place in particular for 6 years in accordance with Section 257 Para. 1 HGB (e.g. commercial books, inventories, opening balances, annual financial statements, commercial letters, booking vouchers) and for 10 years in accordance with Section 147 Para. 1 AO (e.g. books, records, management reports, booking vouchers, commercial and business letters, documents relevant for taxation).
---6 Provision of Contractual Services
We process master data (such as name, addresses), communication data (such as telephone, fax, e-mail) as well as contract, order and billing data (such as service or product used) for the purpose of fulfilling our contractual obligations and services in accordance with Art. 6 Para. 1 lit b. GDPR. The entries marked as mandatory in online forms are required for the conclusion of the contract. The data is deleted after the expiry of legal warranty and comparable obligations, the necessity of storing the data is checked regularly; in the case of statutory archiving obligations, the deletion takes place after their expiry (end of commercial law (6 years) and tax law (10 years) retention obligation); information in the user account remains until it is deleted.
Users can create a user account in which they can, for example, create watch lists, view content available for download or manage content, depending on the scope of functions provided. The required mandatory information is communicated to the users during registration. If users have canceled their user account, their data with regard to the user account will be deleted, unless their retention is necessary for commercial or tax reasons according to Art. 6 Para. 1 lit. c GDPR. It is the responsibility of the users to secure their data upon termination before the end of the contract. We are entitled to irrevocably delete all user data stored during the contract period.
In the context of registration and repeated logins as well as the use of our online services, we store the IP address and the time of the respective user action. The storage is based on our legitimate interests, as well as the users' interest in protection against misuse and other unauthorized use. This data is generally not passed on to third parties, unless it is necessary to pursue our claims or there is a legal obligation to do so in accordance with Art. 6 Para. 1 lit. c GDPR.
We process usage data (e.g. the visited websites of our online offering, interest in our products) and master, communication, order and contract data (e.g. existing orders) for advertising purposes in a user profile, in order to display product information to users based on the services they have used so far, for example.
If you are our customer, we will inform you within the applicable legal limits about offers from us and other companies that are similar to the services you use. Legal basis: Protection of legitimate interests in accordance with Art. 6 Para. 1 lit f GDPR. If you do not wish this, you can object to the use of your data for advertising purposes at any time with effect for the future. Please use the contact information in this privacy policy for this purpose.
---7 Contacting Us
When contacting us via contact form, e-mail or post, the user's details will be processed to handle the contact request and its processing in accordance with Art. 6 Para. 1 lit. b GDPR.
If no contractual relationship is established, personal data will be deleted after the contact request has been processed, provided they are no longer required. This also applies to unsolicited manuscripts submitted to the publisher. In the case of statutory archiving obligations, the deletion takes place after their expiry.
In the case of the submission of application documents, the data is processed on the basis of Section 26 Para. 1 S. 1 BDSG n.F. (new version of the Federal Data Protection Act). The provision of the personal data is necessary for the assessment of suitability for the advertised position and thus for a possible conclusion of a contract. Failure to provide the data would result in the application for the advertised position not being able to be considered. The personal data will be passed on to the following recipients:
- to the responsible employees in the human resources department,
- to the supervisor(s) of the position for which you are applying,
- to the works council in the procedure according to Section 99 BetrVG (Works Constitution Act).
The data will be stored until the end of the application process and for six months thereafter.
---8 Newsletter
With the following information, we inform you about the content of our newsletter as well as the registration, shipping and statistical evaluation procedures and your rights to object. By subscribing to our newsletter, you agree to the receipt and the described procedures.
Newsletter content: We send newsletters, e-mails and other electronic notifications with editorial or promotional information (hereinafter "newsletter") only with the consent of the recipients or a legal permission. If the content of the newsletter is specifically described as part of a newsletter registration, they are decisive for the users' consent. Otherwise, our newsletters can also contain information about our products, offers, promotions and our company.
Registration data: To subscribe to the newsletter, it is sufficient for you to provide your e-mail address. Optionally, we ask for your salutation and name in order to be able to address you personally in the newsletter.
Double opt-in and logging: Registration for our newsletter takes place in a so-called "double opt-in procedure". This means that you will receive an e-mail after registration asking you to confirm your registration. This confirmation is necessary so that no one can register with foreign e-mail addresses. The registrations for the newsletter are logged in order to be able to prove the registration process in accordance with legal requirements. This includes the storage of the time of registration and confirmation, as well as the IP address. Changes to your data stored with the shipping service provider are also logged.
Shipping service provider: The newsletters are sent via emarsys suite, a product of Emarsys eMarketing Systems GmbH, Hans-Fischer-Straße 10, D-80339 Munich.
Success measurement: Each newsletter sent contains a so-called "web beacon", i.e. a pixel-sized file that is retrieved from the shipping service provider's server when the newsletter is opened. As part of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and the time of retrieval are initially collected. This information is used for the technical improvement of the services based on the technical data or the target groups and their reading behavior based on their retrieval locations (which can be determined with the help of the IP address) or the access times. The statistical surveys also include determining whether the newsletters are opened, when they are opened and which links are clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our endeavor nor that of the shipping service provider to observe individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.
The sending of the newsletter and the success measurement are based on the recipients' consent in accordance with Art. 6 Para. 1 lit. a, Art. 7 GDPR in conjunction with Section 7 Para. 2 No. 3 UWG (Unfair Competition Act) or on the basis of the legal permission in accordance with Section 7 Para. 3 UWG.
The logging of the registration procedure is based on our legitimate interests in accordance with Art. 6 Para. 1 lit. f GDPR and serves to prove consent to receive the newsletter.
Termination/Revocation: You can cancel the receipt of our newsletter at any time, i.e. revoke your consents at any time with effect for the future. You will find a link to cancel the newsletter at the end of every newsletter.
---9 Download of Materials and Request for Review Copies
9.1 Download of Materials
Within our online offering, we enable you to download materials such as white papers, free e-books, book covers or selected specialist dissertations free of charge. In some cases, registration may be required. For this, it is necessary that you set up a user account. The required mandatory information is communicated to the users during registration. If users have canceled their user account, their data with regard to the user account will be deleted, unless their retention is necessary for commercial or tax reasons according to Art. 6 Para. 1 lit. c GDPR. It is the responsibility of the users to secure their data upon termination before the end of the contract. We are entitled to irrevocably delete all user data stored during the contract period.
In the context of using the download, we store the IP address and the time of the respective user action, and if you are registered as a customer, also the usage carried out in your user account. The storage is based on our legitimate interests, as well as the users' interest in protection against misuse and other unauthorized use. This data is generally not passed on to third parties, unless it is necessary to pursue our claims or there is a legal obligation to do so in accordance with Art. 6 Para. 1 lit. c GDPR or you have given us your consent in accordance with Art. 6 Para. 1 lit. a.
---9.2 Request for Review Copies
When contacting us to request review copies via contact form, e-mail or post, the user's details will be processed to handle the request and its processing in accordance with Art. 6 Para. 1 lit. b GDPR.
If we reject the provision of review copies, personal data will be deleted after the contact request has been processed, provided they are no longer required. In the case of statutory archiving obligations, the deletion takes place after their expiry.
In certain cases (lecturers' portal), a user account can be created for the administration of review copy requests and additional materials. The required mandatory information is communicated to the users during registration. If users have canceled their user account, their data with regard to the user account will be deleted, unless their retention is necessary for commercial or tax reasons according to Art. 6 Para. 1 lit. c GDPR. It is the responsibility of the users to secure their data upon termination before the end of the contract. We are entitled to irrevocably delete all user data stored during the contract period.
---10 Online Presences in Social Media
We maintain online presences within social networks and platforms in order to communicate with the customers, prospective customers and users active there and to inform them about our services there. When calling up the respective networks and platforms, the terms and conditions and data processing guidelines of their respective operators apply.
Unless otherwise stated in our privacy policy, we process the data of the users if they communicate with us within the social networks and platforms, e.g. post contributions on our online presences or send us messages.
---11 Comments and Contributions
If users leave comments or other contributions, their IP addresses are stored for ninety days on the basis of our legitimate interests within the meaning of Art. 6 Para. 1 lit. f. GDPR. This is done for our security in case illegal content is posted in comments and contributions (such as insults or forbidden political propaganda). In this case, we ourselves can be prosecuted for the comment or contribution and are therefore interested in the identity of the author.
---12 Collection of Access Data and Log Files
On the basis of our legitimate interests within the meaning of Art. 6 Para. 1 lit. f. GDPR, we collect data about every access to the server on which this service is located (so-called "server log files"). The access data includes the name of the retrieved website, file, date and time of retrieval, amount of data transferred, notification of successful retrieval, browser type and version, the user's operating system, referrer URL (the previously visited page), IP address and the requesting provider.
Log file information is stored for security reasons (e.g. to clarify misuse or fraud) for a maximum period of ninety days and then deleted. Data whose further storage is necessary for evidence purposes are excluded from deletion until the final clarification of the respective incident.
---13 Cookies
We use so-called cookies on our websites. Cookies are small text files that are stored on the user's computer.
We use both our own cookies and third-party cookies. The cookies are used to
- Offer you functions such as registration or a cross-page shopping cart display and ensure the optimal display of our websites.
- Anonymously evaluate usage behavior with the support of analysis tools and further develop our websites in a user-oriented manner.
- Integrate advertising on our websites with an AdServer.
By using cookies, you enable us to make your use of our websites as pleasant and efficient as possible.
---13.1 Which Cookies We Use
We use session cookies and permanent cookies. The session cookies enable us, for example, to identify and authorize you after a successful login in a protected area for the entire duration of your visit or to offer you a cross-page shopping cart and wish list in a web shop. The session cookies are deleted when the browser is closed. Permanent cookies enable us, for example, to store your login data. This means that when you visit the page again, you can access your entered data and settings. Permanent cookies are stored for a limited period.
13.2 Usage-Based Online Advertising
Usage-based online advertising serves the purpose of showing the page visitor optimized online advertising through the analysis of anonymized or pseudonymized data regarding the use of a website based on their possible preferences and interests. Cookies are also used for this purpose. These cookies are primarily used in relation to usage-based online advertising to track the preferences of page visitors, which can optimize the design of the website. The content of a website can thus be specifically tailored to the needs of individual visitors and the offer can thus be improved. The corresponding data is of a pseudonymous or anonymous nature, so we and the individual third-party companies mentioned do not require separate consent for usage-based online advertising (Section 15 Para. 3 Telemedia Act).
13.3 Pixel Tags / Web Beacons on Banner Advertising
Within the banner advertising displayed on our online offering, we enable the advertising company or its agency to set so-called pixel tags (invisible graphics, also referred to as "web beacons") for statistical or marketing purposes on the basis of our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offering within the meaning of Art. 6 Para. 1 lit. f. GDPR). The "pixel tags" can be used by the advertising company or its agency to evaluate information, e.g. how often the banner is clicked. The pseudonymous information can also be stored in cookies on the users' device and contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information about the use of our online offering. The corresponding data is of a pseudonymous nature, so we and the individual advertising companies do not require separate consent for usage-based online advertising (Section 15 Para. 3 Telemedia Act).
13.4 Deactivation of Cookies
Of course, you can prevent the use of our cookies and also third-party cookies at any time by preventing the storage of cookies through a corresponding setting of your browser software. Please refer to the help function of your browser for details. However, we would like to point out that we cannot rule out that in this case some functions of our internet offering may not be usable or not fully usable. You can object to the use of cookies used for reach measurement and advertising purposes via the deactivation page of the network advertising initiative http://optout.networkadvertising.org/ and additionally the US website http://www.aboutads.info/choices or the European website http://www.youronlinechoices.com/de/praferenzmanagement/.
14 Analysis and Reach Measurement
In order to develop the offer on our website even more optimally, to make your visit as interesting as possible, and to carry out reach measurements, we use technical aids for the recognition and interpretation of user behavior. In the following, we explain what these means are and how they deal with your personal data.
14.1 etracker
The provider of this website uses services of etracker GmbH from Hamburg, Germany for the analysis of usage data. Even if statistical cookies are rejected, usage data is collected in accordance with the legal requirements of the EU General Data Protection Regulation (EU-GDPR) and the Telecommunications-Digital Services Data Protection Act (TDDDG). The data processing is based on the legal provisions of Art. 6 Para. 1 lit. f (legitimate interest) of the EU-GDPR. Our concern within the meaning of the EU-GDPR (legitimate interest) is the optimization of our online offering as well as a legally compliant integration and administration of other services on our website. If corresponding consent has been given, other technologies are displayed on the basis of Art. 6 Para. 1 lit. a of the EU-GDPR. Consent can be revoked at any time. The web analysis data generated with etracker is processed and stored exclusively in Germany on behalf of the provider of this website by etracker and is therefore subject to the strict German and European data protection laws and standards. etracker has been independently audited, certified and awarded the ePrivacyseal data protection seal of approval. Since the privacy of our visitors is important to us, data that may allow a connection to an individual person, such as the IP address, login or device identifiers, are anonymized or pseudonymized as early as possible. There is no other use, merging with other data or passing on to third parties. Further information on data protection at etracker can be found here.
14.2 Google Ad Manager
We use the Google "Ad Manager" of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, ("Google") on the basis of our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offering within the meaning of Art. 6 Para. 1 lit. f. GDPR). Google is certified under the Privacy Shield agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active). We use the Google "Ad Manager" to deliver and optimize advertisements. This web analysis service allows us to measure the delivery of advertising on this website, e.g. the number of clicks on an advertisement or how often an advertisement was delivered to an individual page visitor. For this purpose, Google uses cookies to present advertisements on our website and to collect statistical information about the visit to our website (e.g. browser used, operating system, previously visited page, IP address, date/time). The collection and storage of data by this application can be objected to at any time with effect for the future. Link: https://www.youronlinechoices.com/de/praferenzmanagement/. In addition, you can object to interest-based advertising by Google "Ad Manager" by using the setting and opt-out options provided by Google: https://adssettings.google.com/authenticated.
15 Integration of Services and Content from Third Parties
Within our online offering, we use content or service offers from third-party providers on the basis of our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offering within the meaning of Art. 6 Para. 1 lit. f. GDPR) to integrate their content and services, such as videos or to set a link to their offers (hereinafter uniformly referred to as "content"). This always requires that the third-party providers of this content perceive the user's IP address, since without the IP address they would not be able to send the content to their browser. The IP address is therefore required for the display of this content. We endeavor to use only such content whose respective providers use the IP address only for the delivery of the content. Third-party providers may also use so-called pixel tags (invisible graphics, also referred to as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to evaluate information, such as visitor traffic on the pages of this website. The pseudonymous information can also be stored in cookies on the users' device and contain, among other things, technical information about the browser and operating system, referring websites, time of visit and other information about the use of our online offering, and can also be linked to such information from other sources.
15.1 Payment Service Providers
If our customers use the payment services of third parties (e.g. PayPal), the terms and conditions and the data protection notices of the respective third-party providers apply, which can be accessed within the respective websites or transaction applications.
15.2 Acquisition of Reprint Permissions
If our customers wish to acquire reprint permissions for our publishing production, we offer the use of the IPR License service for this purpose, an offer from IPR License Limited, 20-23 Greville Street, London, EC1N 8SS, UK. The terms and conditions and privacy notices of IPR License Limited apply. Privacy Policy: https://iprlicense.com/PrivacyPolicy.
15.3 Facebook Social Plugins
We use social plugins ("plugins") of the social network facebook.com, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), on the basis of our legitimate interests (i.e. interest in the analysis, optimization and economic operation of our online offering within the meaning of Art. 6 Para. 1 lit. f. GDPR). The plugins can display interaction elements or content (e.g. videos, graphics or text contributions) and are recognizable by one of the Facebook logos (white "f" on a blue tile, the terms "Like", "Gefällt mir" or a "thumbs up" sign) or are marked with the addition "Facebook Social Plugin". The list and the appearance of the Facebook Social Plugins can be viewed here: https://developers.facebook.com/docs/plugins/. Facebook is certified under the Privacy Shield agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active). If a user calls up a function of this online offering that contains such a plugin, their device establishes a direct connection with the Facebook servers. The content of the plugin is transmitted by Facebook directly to the user's device and integrated into the online offering by the user. Usage profiles of the users can be created from the processed data. We therefore have no influence on the scope of the data that Facebook collects with the help of this plugin and therefore inform the users according to our knowledge. By integrating the plugins, Facebook receives the information that a user has called up the corresponding page of the online offering. If the user is logged in to Facebook, Facebook can assign the visit to their Facebook account. If users interact with the plugins, for example by pressing the Like button or submitting a comment, the corresponding information is transmitted directly from their device to Facebook and stored there. If a user is not a member of Facebook, there is still the possibility that Facebook finds out and stores their IP address. According to Facebook, only an anonymized IP address is stored in Germany. The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as the related rights and setting options for protecting the users' privacy, can be found in Facebook's data protection notices: https://www.facebook.com/about/privacy/. If a user is a Facebook member and does not want Facebook to collect data about them via this online offering and link it with their member data stored on Facebook, they must log out of Facebook and delete their cookies before using our online offering. Further settings and objections to the use of data for advertising purposes are possible within the Facebook profile settings: https://www.facebook.com/settings?tab=ads or via the US website http://www.aboutads.info/choices/ or the EU site http://www.youronlinechoices.com/de/praferenzmanagement/. The settings are platform-independent, i.e. they are adopted for all devices, such as desktop computers or mobile devices.
15.4 YouTube
We link to videos from the "YouTube" platform of the third-party provider Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. You can access the privacy policy of YouTube, a Google company, here: Privacy Policy – Privacy & Terms – Google . Opt-Out: https://www.google.com/settings/ads/.
15.5 Google+
Functions of the Google+ service are integrated within our online offering. These functions are offered by the third-party provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If you are logged into your Google+ account, you can link the content of our pages with your Google+ profile by clicking the Google+ button. This allows Google to assign the visit to our pages to your user account. We point out that as the provider of the online offering, we have no knowledge of the content of the transmitted data or its use by Google+. Privacy Policy: https://policies.google.com/privacy, Opt-Out: https://adssettings.google.com/authenticated.
15.6 Xing
We use functions of the XING network. The provider is XING AG, Dammtorstraße 29-32, D- 20354 Hamburg. Each time one of our pages containing Xing functions is accessed, a connection to Xing servers is established. According to our knowledge, no personal data is stored in the process. In particular, no IP addresses are stored or usage behavior is evaluated. Privacy Policy: https://www.xing.com/app/share?op=data_protection.
15.7 Hanser eSolutions
Within our online offering, we offer the use of the Hanser eSolutions application. The Hanser eSolutions offer a thematic compilation, searchability and editing of texts. Use is offered as a demo access, test access or for a fee. Data is collected on the basis of a sales contract or on the basis of a demo or test access for sales initiation, in each case according to Art. 6 Para. 1 lit. b GDPR. We provide support and answer your questions on the basis of our legitimate interest in accordance with Art. 6 Para. 1 lit. f GDPR. We collect feedback on your user experience on the basis of the user contract concluded with you or for the implementation of pre-contractual measures: Art. 6 Para. 1 lit. b GDPR.
Type and Purpose of Data
On the Hanser eSolutions, personal data entered by you or automatically generated with your use are processed and stored from the time of registration as a user. We use this data to provide the content requested and edited by you. The following data is collected for the purposes mentioned above: Master data such as name, first name, e-mail, function/position in the company. Edits that you make in the Hanser eSolutions, such as hit lists, searches, marked text sections, comments and notes, text compilations.
Operation
When you access content on the Hanser eSolutions, information of a general nature is automatically collected. This information includes, for example, the type of web browser, the operating system used, your IP address and similar. This data is processed to enable smooth use of the learning platform and to ensure system security. We do not use your data to draw conclusions about your person. Information of this type may be statistically evaluated by us in order to optimize the Hanser eSolutions and the underlying technology.
Legal Basis
Processing is carried out in accordance with Art. 6 Para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our learning platform.
Recipients of the Data
For the operation of the Hanser eSolutions, we use service providers based within the EU who act as processors for us within the meaning of Art. 28 GDPR. These are innoversum Betriebsoptimierungs GmbH, Dr.-Stichl-Weg 12/1. 8043 Graz, Austria, and Michael Stienemann, Kantstraßee 27, 48565 Steinfurt.
Storage Duration
The access data mentioned above will be deleted after 3 months. Excluded from this are data that we require for tracing security events. We delete this data after 6 months at the latest.
Provision Prescribed or Required
The provision of the aforementioned personal data is not legally or contractually prescribed. However, without this data, the service and functionality of the Hanser eSolutions are not guaranteed. For this reason, an objection is excluded.
Cookies
Cookies are small text files that are stored on your computer and saved by your browser. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offering more user-friendly, effective and secure. The functional cookies we use are necessary for the operation of the Hanser eSolutions and for the fulfillment of our contract with you. They are automatically deleted after the end of your visit or after one month at the latest. You can determine for yourself via your browser settings whether you want to allow cookies or object to the use of cookies. Please note that deactivating cookies can lead to limited functionality of the Hanser eSolutions.
15.8 LinkedIn
Within our online offering, we use the marketing functions (so-called "LinkedIn Insight Tag") of the LinkedIn network. The provider is the LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Each time one of our pages containing LinkedIn functions is accessed, a connection to LinkedIn servers is established. LinkedIn is informed that you have visited our websites with your IP address. With the help of the LinkedIn Insight Tag, we can in particular analyze the success of our campaigns within LinkedIn or determine target groups for these based on the interaction of users with our online offering. If you are registered with LinkedIn, it is possible for LinkedIn to assign your interaction with our online offering to your user account. Even if you click the "Recommend button" of LinkedIn and are logged into your account on LinkedIn, it is possible for LinkedIn to assign your visit to our website to you and your user account. LinkedIn is certified under the Privacy Shield agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000L0UZAA0&status=Active). Privacy Policy: https://www.linkedin.com/legal/privacy-policy, Opt-Out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
15.9 LamaPoll
In our internet offering, we use the LamaPoll application from the provider Lamano GmbH & Co. KG, Frankfurter Allee 69, 10247 Berlin, Germany, as a survey tool. With the help of the LamaPoll survey tool, online forms for surveys can be created and the surveys can be carried out without further personal information. Information: https://www.lamapoll.de/Support/Datenschutz.
15.10 Adobe Fonts
Functions of the Adobe Fonts service are integrated within our online offering for the uniform display of fonts. Adobe Fonts is a service that enables access to a font library for use in websites, and which we use on the legal basis of our legitimate interest in accordance with Art. 6 Para. 1 lit. f GDPR, in the interest of a uniform and appealing presentation of our online offering. When a page is called up, your browser loads the required web fonts into your browser cache to correctly display texts and fonts. The provider of Adobe Fonts is Adobe Systems Software Ireland Limited, 4-6 Riverwalk, Citywest Business Campus, Dublin 24, Republic of Ireland. Privacy Policy: https://www.adobe.com/de/privacy/policies/adobe-fonts.html.
15.11 Atlassian
Within our online offering, we use a contact form for feedback purposes, from which tickets are generated in the Jira software of the provider Atlassian for internal further processing. When the submitted form content is loaded into the Jira system, in addition to the entered data, the user's IP address can also be transmitted. The collection is based on our legitimate interest in accordance with Art. 6 Para. 1 lit. f to ensure fast and smooth support and to protect against misuse of the contact form. The provider of the service is Atlassian B.V. c/o Atlassian, Inc. 350 Bush Street, Floor 13, CA 94104 San Francisco, USA. Information on data protection: https://www.atlassian.com/de/trust/compliance/resources/gdpr.
15.12 Hanser eCampus
Data Collection and Processing
Data collection and processing, if access to the learning platform is provided to you by Carl Hanser Verlag (CHV), for example as demo, test or paid access. The Hanser eCampus is operated by Carl Hanser Verlag GmbH & Co. KG (CHV). The data provided by you within the scope of using our learning platform is transmitted via TLS encryption and processed on our learning platform. If you obtained access as a demo access, test access or as a paid access directly from CHV or via our web shop, the responsibility for this data processing within the meaning of Art. 24 GDPR lies with CHV.
General Operation of the Learning Platform
When you access our learning platform, information of a general nature is automatically collected. This information includes, for example, the type of web browser, the operating system used, your IP address and similar. This data is processed to enable smooth use of the learning platform and to ensure system security. We do not use your data to draw conclusions about your person. Information of this type may be statistically evaluated by us in order to optimize the learning platform and the underlying technology. For the operation of our learning platform, we use service providers who act as processors for us within the meaning of Art. 28 GDPR. This is in particular Area9 Lyceum GmbH as the operator of the learning platform and its sub-service providers. Further information can be viewed here: www.hanser-ecampus.de/datenschutz-persoenliche-registrierung
16 Contact and Data Protection Officer
For inquiries regarding the handling, scope or origin of your personal data, or for the purpose of deletion - as far as possible according to legal requirements - blocking or modification, our data protection officer is available to you at the following contact details:
Carl Hanser Verlag GmbH & Co. KG
Vilshofener Str. 10
D-81679 München
Tel: +49 89 99830-0
Fax: +49 89 984809
datenschutz@hanser.de
17 Amendment of the Privacy Policy
Due to the dynamic development of the internet offering, it may be necessary for us to make adjustments to our privacy policy from time to time. Please therefore note the current version of our privacy policy. Status: June 2025.
